Shipping & Return

Processing Time
In 24 hours during the business days for all orders. Note: Business days are defined as Monday through Friday, except holidays.

Shipping Fee & Shipping Time
Shipping Fee:
Enjoy free standard shipping on all orders to the United States.

Shipping Time:
3-7 Business Days for All Orders from the United States.

Note
You will need to fill in the shipping address at checkout to know if the product is in stock to ship to that area.

How to Change Shipping Address
If you placed you order with a wrong address, please contact us to help you to change as soon as possible. Please kindly note that you can only change the address before your purchase is shipped.

Guarantee
30-Day Money Back Guarantee
Tracking number for every order
Safe payments via Paypal / Credit card
24 Months Warranty Protection

Return shipping costs:
- If the return is due to a product quality issue, we will cover the return shipping cost.
- If the return is for any other reason (e.g., change of mind), the return shipping cost will be your responsibility.
- No restocking fee will be charged for product returns.

How do I return an item?

Step 1: Contact us at support@uuurobot.com or use our contact form. Please include your order number, the reason for return, and attach a screenshot of your invoice or order confirmation.

Step 2: We will review your request and provide you with the correct return address within 24 business hours. Please wait for our confirmation before shipping your return — this helps avoid delays in processing.

Step 3: Once you have shipped the item, reply to our support email with the courier name and tracking number so we can track your return.

Step 4: We will process your refund within 1–5 business days after the returned item arrives at our warehouse.

Important note about return addresses:
We operate multiple warehouses across the United States, so the return address may vary depending on your location and the product. Please always wait for our confirmation email to get the exact address for your specific return. Shipping to an incorrect warehouse may delay your refund.

Contact UUU
Reply time: 9am to 6pm, From Monday to Friday(Eastern Time, excluding public holidays).
Email to: support@uuurobot.com