Returns Policy

ORDER CANCELLATION

You may cancel your order free of charge as long as it has not yet been shipped. Please email us at support@uuurobot.com, and we'll do our best to help.

PACKAGE NOT RECEIVED

If your package appears to be delayed, lost, or delivered but not received, please contact us as soon as possible. We will work with the carrier to investigate the shipment and help determine the appropriate next step.

RETURNS & EXCHANGE

Please contact us via email at support@uuurobot.com before returning or exchanging products. We will provide you with the correct return address and instructions.

If you are unsatisfied with your purchase, you may return it to us for an exchange or refund within 30 days of receiving your order. We are not able to provide an exchange or refund on any of our products that have been personalized. Refunds will be issued to your original payment method only.

Please make sure your items are returned new, unused and with all tags still attached. Returns that do not meet our policy may not be accepted and may be sent back to the customer.

Return shipping costs:
- If the return is due to a product quality issue, we will cover the return shipping cost.
- If the return is for any other reason (e.g., change of mind), the return shipping cost will be your responsibility.
- No restocking fee will be charged for product returns.

We recommend using a trackable shipping service or purchasing shipping insurance, as we are unable to refund items that are lost in transit. All goods remain your responsibility until we receive them.

Be sure to include the full name that your order was originally placed under. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

For UUU products purchased from other authorized retailers or sellers, please contact the seller where the item was originally purchased.

What if I haven't received my item?

We always aim to ensure your order arrives safely, but occasionally issues can occur during transit. For lost or stolen packages, we recommend filing a claim with the carrier — and we'll provide you with the shipping details, tracking information, and delivery confirmation to support your claim. While we are not liable once the package has been delivered or handed over to the carrier, we will do our best to assist you throughout the process.

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Refund Policy

Under what circumstances can I apply for a refund?

Within 30 days of delivery:
You may apply for a return and refund within 30 days after receiving your package. Please contact us at support@uuurobot.com before initiating any return to receive the correct return address and instructions.

Beyond 30 days of delivery:
If your order exceeds 30 days after delivery, we no longer offer refunds for change-of-mind returns. However, if the issue is due to a product quality defect, you may still contact us for a replacement of the same product after confirmation by our technical team.

Refund processing time:
Refunds are processed within 1–5 business days after the returned item arrives at our warehouse. Actual credit to your account may vary depending on your bank or payment provider. If you don't see the refund within this period, please contact us.

FAULTY ITEMS

Returns of faulty items are accepted if the goods were faulty when delivered to you. We take care to check each purchase for faults before dispatch. All items returned as faulty will be inspected on receipt. Items showing fair wear and tear will not be accepted as faulty.

If a replacement is in stock and available, we will replace a faulty item. Returns of faulty goods must be returned to us within 30 days of being received by you. If you return a faulty item, we will include the return postage cost in your refund.

We recommend using recorded or special delivery for returns, as we are unable to refund items that are lost in transit. All goods remain your responsibility until we receive them.

How do I return an item?

Step 1: Contact us at support@uuurobot.com or use our contact form. Please include your order number, the reason for return, and attach a screenshot of your invoice or order confirmation.

Step 2: We will review your request and provide you with the correct return address within 24 business hours. Please wait for our confirmation before shipping your return — this helps avoid delays in processing.

Step 3: Once you have shipped the item, reply to our support email with the courier name and tracking number so we can track your return.

Step 4: We will process your refund within 1–5 business days after the returned item arrives at our warehouse.

Important note about return addresses:
We operate multiple warehouses across the United States, so the return address may vary depending on your location and the product. Please always wait for our confirmation email to get the exact address for your specific return. Shipping to an incorrect warehouse may delay your refund.

For general reference only, our main warehouse is located at:
51 Everett Dr B10, West Windsor, NJ 08550, USA

However, please do not ship returns to this address without first receiving confirmation from our support team.

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Contact UUU

We aim to respond to all inquiries within 24 business hours.
Reply time: 9am to 6pm, Monday to Friday (Eastern Time, excluding public holidays).
Email: support@uuurobot.com
Phone: 307-346-5335

Business Information

Company: FOUR ES INDUSTRIAL GROUP INC
Address: 250 W 34TH ST STE 2015, NEW YORK, NY 10119

Note: UUU is a brand of FOUR ES INDUSTRIAL GROUP INC. The address above is our registered business address and is not a return address. Please always use the return address provided by our support team.