Shipping Policy
Delivery Service
Now we provide free shipping for all orders in the contiguous U.S.
*We cannot deliver to the following areas: Alaska, Hawaii, Guam, Puerto Rico, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific
We employ the services of trusted carriers including USPS, UPS, FedEx, or Amazon logistics carriers to ensure your package arrives at your destination safely and securely. All you need is to provide us with the correct street address and contact details when checkout. (We do not accept a PO Box address)
Please note that you can contact us to modify the address within 12 hours after placing an order. After 12 hours, changes are not guaranteed. If you need to make modifications, please contact us as soon as possible. We will do our best to assist you, but if the package has already been shipped, it may not be possible to intercept it and you may need to cover the shipping costs yourself.
Shipping Time
Order processing time can take between 1-2 business days.
Package shipping time can take between 3-7 business days.
Total shipping time is 4-9 business days.
We are not responsible for delays in estimated transportation time caused by logistics carriers or natural disasters.
Orders Tracking
1. After your order is successfully placed, you will receive an Order Confirmation email to confirm your order details. Your order will proceed to our local warehouse and be ready within 24-48 hours.
2. Once your item ships, you will receive a Shipment Notification email, which includes your order number, carrier information, and package tracking number. Your package will typically be delivered within 4-9 business days.
3. Delivery and transportation times are for reference only.
Shipping Support
Our store is available 24/7 for order placement. If there is a delayed delivery or an item is out of stock, we will contact you. Our customer support team is happy to help with any questions or concerns. Please contact us at support@uuurobot.com
Contact UUU:
We look forward to responding to your inquiry within 24 hours of the business day.
Reply time: 9am to 6pm, Monday to Friday (Eastern Time, excluding public holidays).
Email: support@uuurobot.com
TEL: 307-346-5335
Business Information:
Company: FOUR ES INDUSTRIAL GROUP INC
Address: 250 W 34TH ST STE 2015, NEW YORK, NY 10119
Please note that this is NOT a return address.